Do you have a question about our commercial refrigeration services or need to get started today? Feel free to call if you have additional needs. In the meantime, here are some of our frequently asked questions.
- Field Service: Monday–Friday, 7:00 AM – 3:00 PM
- Office: Monday–Friday, 7:00 AM – 4:30 PM
- Emergency Services: Available 24/7 via our on-call staff.
No matter the time or day, our technicians are available 24/7, 365 days a year—including nights, weekends, and holidays—to keep your critical systems running without interruption.
To help prevent delays during emergencies, we encourage new customers to establish an account in advance. Our Customer Service Representative will provide a link to our Customer Management Platform, so you can get set up quickly and begin your journey to becoming a Preferred Customer.
We’re always ready to help—give us a call.
Absolutely! We value new partnerships and strongly recommend setting up your account early to help avoid delays during emergencies. Once your request is received, we'll provide a secure link to our Customer Management Platform, which integrates your information directly into our dispatch and accounting system, ensuring a smooth and efficient service experience.
Important: Our office is closed during evenings, nights, weekends, and holidays. That’s why establishing your account in advance is so important. Requests submitted outside regular business hours may not be processed until the next business day.
Absolutely! If our standard service model doesn’t align with your organization’s requirements, let’s talk. We’re happy to explore customized solutions.
Give us a call at 651-645-7020—we’d love to discuss how we can best support your operations.
The fastest way to request service is by calling 651-645-7020. We’re available 24/7. Your call will always be answered by a live Customer Service Representative. After hours, our trusted answering service will relay your request directly to our on-call technicians.
For non-emergency requests, feel free to email [email protected]. Please note that emails are monitored during regular business hours, and responses may be delayed outside those times.
Yes—we’re happy to offer credit terms to customers with a positive payment history and established relationship. Terms and credit limits are determined based on the information submitted to us through our Customer Management Platform.
1. Diagnosis & Site Visit
2. Repair Plan
3. Repair Completion
- Remain on site (if parts are available), or
- Return promptly with the necessary components
- A Comprehensive Planned Maintenance Plan
- Access to discounted rates and priority scheduling
- Flexible terms, including potential Time & Material billing options
We use a premier service management platform designed to deliver a seamless experience for both you and our technicians—enhancing productivity, efficiency, and convenience across the board.
Service requests are organized as Jobs, each containing one or more Visits to your location. Every visit is digitally assigned to a technician’s mobile device, where service activities are logged in real time.
Jobs are scheduled on a first-come, first-served basis, with emergencies prioritized.
During your visit, you may notice our technicians entering information into their phones—rest assured, they’re focused professionals.
No distractions, no games. If you see our techs on a computer, tablet, or cell phone, they are most likely entering detailed asset data, documenting service history, and capturing notes to support future repair vs. replacement decisions. This helps you make informed, cost-effective choices over time.
To make your experience even smoother, invoicing is handled electronically with a secure pay link. You’ll have the option to save your banking or credit card info—keeping you in control with fast, easy payment options.
Yes—but rest assured, we don’t believe in nickel-and-diming our customers. You’ll only be billed for essential costs associated with operating a mobile service business.
For example:
- A mandatory truck charge per visit covers overhead, vehicle use, fuel, maintenance, and insurance
Additional charges may apply for:
- Leak detector usage
- Shop supplies and electrical supplies
- Hazardous material disposal and recycling, if required
We’re committed to transparency—every charge is purposeful and clearly communicated.
Our service trucks are stocked with commonly used parts to resolve most issues during the initial visit. However, if specialized equipment or components are required, a return visit may be necessary. When that happens, your dedicated technician will return with the correct part—and the project will keep moving forward without missing a beat.
Crosstown Mechanical does not offer warranty coverage or reimbursement for product loss resulting from equipment failure, even in cases where we have performed repair or maintenance services. Mechanical systems can and do break down—so it’s essential for temperatures to be regularly monitored.
For clients seeking added peace of mind, we offer monitoring solutions that you manage independently. If you'd like to explore these options, please contact us. We're happy to help you find a solution that fits your needs
Invoices are sent via email upon completion of your project. Your Invoice will include a brief service summary.
Absolutely! Service Details, equipment information, recommendations and often photos of work performed will be provided in a separate “Job Report” provided along with your invoice or separately upon request.
Please feel free to reach out to us at 651-645-7020
if you have any specific questions.
We look forward to partnering with you and your team!